Support Package

ESSENTIAL is our plan that gives unlimited standard support tickets and up to one emergency call out.

If you are on Net 30 terms, be aware that this item must be paid for in advance. The service plan will not become active until payment is received.

Support Tickets (Technical Support via Phone, Email or TeamViewer)

Our team of factory-trained technicians can assist you with the following types of issues over the phone:

  • Machine initialization issues
  • Error codes
  • Communication issues
  • Cut quality issues
  • Vacuum hold down issues
  • Controller issues
  • SmartConsole/Console issues
  • Spindle and Inverter issues
  • Motion issues
  • Option issues

Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Click here to view our training packages.

Emergency Call Out

Up to 1 emergency call out will be done at the standard rate during the year.  Emergency calls are done within 48 hours of request (subject to technician availability) and are charged at a premium rate versus standard call out charges.


Support Packages are valid for 12 month from receipt of payment.

Support plans are per machine, and you are required to enter the AXYZ CNC Router Serial Number that you would like this plan to cover. (Your machine serial number can be found on the CE plate)

This support packages is available for UK and Ireland Only.

Please click here for Frequently Asked Questions.

Please click here to Compare Support Packages.