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CNCShop

FREQUENTLY ASKED QUESTIONS

Questions About New Site

Will my account transfer over to the new site?

Yes, if you have an account on CNCShop.com, you will automatically be set up with an account on the new site. You will receive a password reset email. All you will need to do is reset your password.

Will I have to take any action?

Yes, you will just need to log in using your existing user name and reset your password.
If you’re having any problems with this, please contact us on +44(0)1952 291600 or email sales@cncshop.com.

Will my order history still show on the new site?

Yes, your order history from the old site will be shown in your account details. An added bonus is that this new site has reorder function. From your account, you will be able to reorder part or all of a previous order. It will be easier than ever to buy the parts you always need to keep you running.

Will you still sell all the products from the current site?

Yes, our new site has all the router tooling and parts that you’re familiar with plus the new addition of waterjet parts.

What if I have a problem with the new site?

Our new site is easier to navigate and easier for you to find what you need more efficiently. If you are having any problems, feel free to contact us on +44(0)1952 291600 or email sales@cncshop.com.

 

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General Questions

What are your hours?

We are open Monday to Friday 8.30AM to 5.00PM.

We are closed during public holiday's

Where are you based?

CNCShop UK is based in Telford, UK TF3 3AL.
Please click here for more information.

What are your delivery options?

We offer a choice of delivery services. If you need fast, guaranteed delivery please select the Courier option.

Region

Countries

Services

UK Mainland

England, Scotland, Wales

Royal Mail - 1st Class Recorded

(1-3 Working Days)

Royal Mail -Special Delivery *

(Next Working Day)

 

*Excludes Postal Code Areas. 

AB, HS, IV, KA, KW, PA, PH, ZE

Courier - UK 

(Next Working Day)

Non-Mainland UK

Northern Ireland, Isle of Man, Guernsey, Jersey, Isle of Wight, Scillies

Royal Mail - 1st Class Recorded

(1-4 Working Days)

Royal Mail – Special Delivery

(Next Working Day)

Courier

(Next Working Day)

EU

Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Royal Mail - Signed International 

(5-10 Working Days) 

Courier

(1-3 Working Days) 

EEA

Switzerland, Iceland, Liechtenstein, Norway

Courier 

(1-5 Working Days)

Rest of the World 

Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Brunei Darussalam, Cambodia, Egypt, Georgia, Gibraltar, Indonesia, Japan, Jordan, Kazakhstan, Korea, Republic of (South), Kosovo, Kuwait, Kyrgyzstan, Kenya, Republic of North Macedonia, Malaysia, Russia, Mauritius, Moldova (The Republic Of), Montenegro, Morocco, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam, Yemen

Courier

(3-10 Working Days) 

Stated delivery times for each option are approximate and will vary from country to country.

The actual delivery cost is calculated at the checkout and will depend on the service chosen, total weight and value of your order.

UK & Non-Mainland UK: When in stock, orders placed before 3pm (local time) are usually dispatched the same day. For courier services orders to be placed before 2pm.

EU, EEA & Rest of the World: When in stock, orders placed before 1pm (local time) are usually dispatched the same day.

·       Delivery prices do not include insurance.

·       CNCShop accepts no liability for loss of goods whilst in transit.

·       Insurance is available at an additional cost – please email sales@cncshop.com for a quotation.

·       Courier delivery services are fully trackable on-line.

·       Where applicable, it must be noted by customers that all customs and customs-related fees are not included in the item or shipping price during the checkout process.

 

Do you deliver to North America?

For deliveries to Canada please order from here.
For deliveries to the United States and Latin America, please order from our US site here.

What payment methods do you offer?

When completing your order you may pay via PayPal or credit card, we accept all Major cards.

When paying by credit card, we will take payment in full at the time of order. Goods will normally be dispatched the same or next working day.

If some or all of the goods are not in stock, we will inform you. Depending on the expected delivery date, we may offer you a partial or full refund.

Do you have any special offers on at the moment?

We often run special offers. Please click here to see our Special offers page.
Be the first to learn about new products and get exclusive offers by signing up to our newsletters here

How do I return an item?

If you need to return purchased goods for any reason, provided you do this within 30 days of receipt and if they are all unused and in their original packaging, we will refund the purchase price less any delivery charges and less a 20% restocking fee. This return policy does not apply to software products or support packages which, once ordered, cannot be returned or refunded.

If you would like to speak to us about returning your order, then Email us at sales@cncshop.com and one of our team will be on hand to assist you.

Can I edit an order?

Once orders have been placed, we are unable to edit them.

Can I cancel an order?

Provided you inform us before any of the goods have been dispatched, you may cancel your order by calling +44 (0)1952 291600 or sending an email to sales@cncshop.com. We will cancel the order and refund any associated payment that has been taken in full.

Can I get technical help?

Please start by reviewing our Resources documentation here as you may find quick answers to what you need.

If you need help with Calculating Feeds and Speeds, click here.

Find Tool Materials and Geometry help here.

If you still need help, we have a dedicated team to assist you with any technical queries you may have by emailing support@cncshop.com

Do you also supply Router and Waterjet Machines?

Yes, we offer a wide range CNC Router and Waterjet machines.
Please view our AXYZ range of routers here
Please view our WARDJet range of Waterjets here.


 

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