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CNCShop

FREQUENTLY ASKED QUESTIONS

General Questions

What are your hours?

We are open Monday to Friday 8.30AM to 5.00PM.

We are closed during public holiday's

Where are you based?

CNCShop UK is based in Telford, UK TF3 3AL.
Please click here for more information.

What are your delivery options?

We offer a choice of delivery services. If you need fast, guaranteed delivery please select the Courier option.

Region

Countries

Services

UK Mainland

England, Scotland, Wales

Royal Mail - 1st Class Recorded

(1-3 Working Days)

Royal Mail -Special Delivery *

(Next Working Day)

 

*Excludes Postal Code Areas. 

AB, HS, IV, KA, KW, PA, PH, ZE

Courier - UK 

(Next Working Day)

Non-Mainland UK

Northern Ireland, Isle of Man, Guernsey, Jersey, Isle of Wight, Scillies

Royal Mail - 1st Class Recorded

(1-4 Working Days)

Royal Mail – Special Delivery

(Next Working Day)

Courier

(Next Working Day)

EU

Ireland, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Royal Mail - Signed International (Currently Unavailable)

(5-10 Working Days) 

Courier

(1-3 Working Days) 

EEA

Switzerland, Iceland, Liechtenstein, Norway

Courier 

(1-5 Working Days)

Rest of the World 

Albania, Algeria, Andorra, Angola, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia and Herzegovina, Brunei Darussalam, Cambodia, Egypt, Fiji, Georgia, Gibraltar, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Korea, Republic of (South), Kosovo, Kuwait, Kyrgyzstan, Kenya, Republic of North Macedonia, Malaysia, Russia, Mauritius, Moldova (The Republic Of), Montenegro, Morocco, New Zealand, Nigeria, Oman, Pakistan, Philippines, Qatar, San Marino, Saudi Arabia, Serbia, Singapore, South Africa, Taiwan, Thailand, Turkey, Tanzania, Ukraine, United Arab Emirates, Vietnam, Yemen, Zimbabwe

Courier

(3-10 Working Days) 

Stated delivery times for each option are approximate and will vary from country to country.

The actual delivery cost is calculated at the checkout and will depend on the service chosen, total weight and value of your order.

UK & Non-Mainland UK: When in stock, orders placed before 3pm (local time) are usually dispatched the same day. For courier services orders to be placed before 2pm.

EU, EEA & Rest of the World: When in stock, orders placed before 1pm (local time) are usually dispatched the same day.

·       Delivery prices do not include insurance.

·       CNCShop accepts no liability for loss of goods whilst in transit.

·       Insurance is available at an additional cost – please email sales@cncshop.com for a quotation.

·       Courier delivery services are fully trackable on-line.

·       Where applicable, it must be noted by customers that all customs and customs-related fees are not included in the item or shipping price during the checkout process.

 

Do you deliver to North America?

For deliveries to Canada please order from here.
For deliveries to the United States and Latin America, please order from our US site here.

What payment methods do you offer?

When completing your order you may pay via PayPal or credit card, we accept all Major cards.

When paying by credit card or PayPal, we will take payment in full at the time of order. Goods will normally be dispatched the same or next working day.

If some or all of the goods are not in stock, we will inform you. Depending on the expected delivery date, we may offer you a partial or full refund.

Do you have any special offers on at the moment?

We often run special offers. Please click here to see our Special offers page.
Be the first to learn about new products and get exclusive offers by signing up to our newsletters here

Special Offers and Discount Codes are solely for use on our website cncshop.com We can not manually take your order (for example via phone or email) for discounts to apply. Special offers and discount codes may only apply to certain products or collections of products and will be displayed as such in the checkout.

How do I return an item?

If you need to return purchased goods for any reason, provided you do this within 30 days of receipt and if they are all unused and in their original packaging, we will refund the purchase price less any delivery charges and less a 20% restocking fee. This return policy does not apply to software products or support packages which, once ordered, cannot be returned or refunded.

If you would like to speak to us about returning your order, please email us at sales@cncshop.com and one of our team will be on hand to assist you.

Can I edit an order?

Once orders have been placed, we are unable to edit them.

Can I cancel an order?

Provided you inform us before any of the goods have been dispatched, you may cancel your order by calling +44 (0)1952 291600 or sending an email to sales@cncshop.com. We will cancel the order and refund any associated payment that has been taken in full.

Can I get technical help?

Please start by reviewing our Resources documentation here as you may find quick answers to what you need.

If you need help with Calculating Feeds and Speeds, click here.

Find Tool Materials and Geometry help here.

If you still need help, we have a dedicated team to assist you with any technical queries you may have by emailing support@cncshop.com

Do you also supply Router and Waterjet Machines?

Yes, we offer a wide range CNC Router and Waterjet machines.
Please view our AXYZ range of routers here
Please view our WARDJet range of Waterjets here.

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Loyalty Program (CNCShop Points)

How long are my points good for?
Your points do not have an expiration date - spend them as frequently or as infrequently as you choose.

Can I stack my discounts?
You're only able to use one discount per checkout - the discounts are not stackable.

Is Net 30 applicable to this program?
Currently, Net 30 payment terms will not equate to points. In order to receive points, you will need to pay by credit card.

What items can I redeem my points towards?
Most items on CNCShop are eligible to be discounted through the loyalty program. Those categories not included are listed below.

· Router Software and Training

· AXYZ Support

· Waterjet Training

· Waterjet Software

· WARDJet Support

· Call for Price Items

· Reduced to Clear Items

If the item is not valid with your coupon discount code, a message will show in your cart.

Points can be earned and redeemed online only at uk.cncshop.com


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