ELITE is our plan that covers all technician-level maintenance and provides the best choice for lowest cost of machine ownership. The plan includes unlimited priority support tickets, one annual service performed by our factory-trained technician team, one A2MC repair, one SmartConsole/SubConsole repair, online training, video training, up to three emergency call outs, A2MC software (OS update and APPS) and discounts on knife repairs, existing tool specials, mechanical components and training packages.
If you are on Net 30 terms, be aware that this item must be paid for in advance. The service plan will not become active until payment is received.
Support Tickets (Technical Support via Phone, Email or TeamViewer)
Our team of factory-trained technicians can assist you with the following types of issues over the phone:
- Machine initialization issues
- Error codes
- Communication issues
- Cut quality issues
- Vacuum hold down issues
- Controller issues
- SmartConsole/Console issues
- Spindle and Inverter issues
- Motion issues
- Option issues
Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Click here to view our training packages.
One of our factory-trained technicians will visit your facility to perform an annual service. The service will be scheduled during a planned visit to your location throughout the year.
Note: the service excludes parts, if any parts are required these are chargeable.
A2MC & SmartConsole/Console Repair
The A2MC is the heart of your table and sometimes it may require a bit of cleaning or other care to make it work at it's best. One A2MC service is included in this package and this covers everything from a simple cleanup to fan, or full board replacement if required. This service must be done at our Telford Factility, The unit must be shipped to us.
The SmartConsole or Console is sometimes dropped or otherwise damaged in many busy workshops. We can repair most of these issues. One SmartConsole/Console repair is included in the Elite plan. This service must be done at our Telford Factility, The unit must be shipped to us.
Note: The buyer is responsible for shipping both ways.
Using TeamViewer, one of our technicians will provide up to 5 hours of software training on VCarve, Aspire or PanelBuilder. This time must be scheduled in advance with our service planning team.
Using an IP camera and tripod on each side, one of our technicians will provide up to 3 hours of machine operator training or application training. We will supply the camera and tripod and cover shipping to your facility, you are responsible for returning the unit. This session must be booked in advance with our service planning team.
Emergency Call Out
Up to 3 emergency call outs will be done at the standard rate during the year. Emergency calls are done within 48 hours of request (subject to technician availability) and are charged at a premium rate versus standard call out charges.
OS upgrades and any relevant AXYZ Enterprise Apps for your table are included in the plan. These are provided as and when required.
The following discounts are included:
- 15% off all oscillating and tangential knife repairs (repairs done at our factory)
- 5% additional discount on any existing tooling special offers available online.
- 10% CNC Shop Discount Code for AXYZ Replacement Parts
- 15% CNCShop Discount Code on Training Packages exceeding £300
Support Packages are valid for 12 month from receipt of payment.
Support plans are per machine, and you are required to enter the AXYZ CNC Router Serial Number that you would like this plan to cover. (Your machine serial number can be found on the CE plate)
This support packages is available for UK Mainland Only.